Learn how to deepen the quality of your conversation in any situation and setting. This English practice group will improve your Business English skills, using the non-violent communication skills introduced …
Mediation in Berlin
As a team, we offer mediation as a process of respectful conflict intervention. You will resolve your conflicts constructively in a safe space. The goal is a creative and viable win-win solution without losers. We initiate a respectful dialogue which allows all parties to open up without losing face. We offer solution-oriented advice using a variety of specific methods to assist you with the process.
Mediation | Coaching | Moderation
Our team coaching approach is about developing solutions together. Using communication tools, reflection, and a variety of methods, we support you in developing team competence. In individual coaching sessions, we facilitate structured conversations about your day-to-day issues and challenges. We assist and facilitate your workshops according to your needs and wishes with methods such as “World Café” to reach solutions and agreements.
Mediation is a structured voluntary process in which a neutral party assists disputing parties in resolving conflict constructively. The disputing parties, aim to reach a mutual agreement that meets their …
Coaching or mediation can reveal that the conflict at hand is rooted in the family. You may have conflicts with your parents, grandparents, or with your siblings. In these situations, …
We focus on the following dimensions of diversity: culture (ethnicity), communication, age, sex, sexual orientation, disability, religion (worldview). As intercultural communication trainers, we offer our expertise in this area as …
Disability and Discrimination
We offer team coaching in order to stimulate collaboration while identifying and considering each party’s needs. Do you feel a lack of acknowledgment and appreciation in your job after a …
Mediators with heart
Susanne Susanne Smith-Hinz is a trained facilitator and mediator. Her core competencies are in mediation, facilitation, concept development and coaching. She specializes in the areas of church life, diversity, and inclusion, disability, intercultural conflict (with many years of experience living and working in the United States and teaching mainly in the US and Russia), as well as non-violent communication. She is experienced in team coaching. Susanne is a native German speaker with native-level English.
Thomas Hinz is a trained mediator and facilitator with experience in family constellations: “let’s change perspectives”. He specializes in the areas of church life, diversity and family, as well as intercultural conflict. Thomas is a native German speaker and fluent in English.
We also volunteer as trainers with the HeldenAkademie, a non-profit organisation, working and teaching young people of different ethnical background, non-violent conflict solving skills.
Just one more step
Best to reach us Monday through Friday between 3 pm and 6 pm, in urgent cases even longer.