Susanne Smith-Hinz

Clear in my approach, warm in my manner.

I support people who feel stuck—through mediation, coaching, and hypnosis. What you’ll get from me: honest feedback, a clear structure, and tools that work in everyday life.

Susanne Smith-Hinz – Coach und Mediatorin in Fichtenau-Wildenstein und überregional tätig in Süddeutschland
Susanne Smith-Hinz – Coach für Klarheit, Entscheidungen und Veränderung – entspannt sitzend im Freien

How I Work

I don’t just listen; I really listen.

My clients often describe me as honest, calm, and direct. I don’t just listen; I really listen. If I see things differently than you do, I’ll say so. If praise is warranted, I’ll give it—but only when it’s earned.

What I don’t do: sugarcoat things, avoid problems, or keep clients stuck in their contradictions. What I do: work with you to figure out what’s really going on—and give you tools you can use to continue working on your issues even after our sessions.

Which method is right—mediation, coaching, or hypnosis—depends on your situation, not on my favorite tool.

Career & Bilingualism

Three countries, many professions, one common thread: people.

I am an office administrator with an IHK degree from Frankfurt. In 1989, I emigrated to the U.S. There, I worked at a California rehabilitation facility, supporting people as they returned to normal life after strokes or serious illnesses. This work showed me what change truly requires: patience, clarity, and someone who doesn’t give up.

Afterward, I was self-employed for over 3 years, running my own contracting business for the U.S. Postal Service. Back in Germany, I worked at Lufthansa InTouch, first as a customer service representative and later as a lead agent in e-commerce, coaching employees, and resolving customer complaints.

I built upon this with my training as a mediator, NLP Master Practitioner, and in hypnotherapy. Thanks to my years in the U.S., I speak German and English at a native level—an advantage that is particularly valuable in intercultural conflicts and international teams.

Susanne Smith-Hinz – ruhig, klar und vertraulich. Coach und Mediatorin mit Blick direkt in die Kamera
Susanne Smith-Hinz – Mediatorin, Coach und Hypnose-Coach in Fichtenau-Wildenstein – steht freundlich lächelnd vor einem Gebäude

Values & Commitment

What you can expect from me.

Reliability. I’ll get back to you when I say I will.

Confidentiality. What’s discussed here stays here.

Directness. You’ll receive honest feedback, even when it’s uncomfortable.

A pace that suits your needs. I won’t rush you. But I’m also not one for endless loops.

Closer Collaboration

By my side—when the format calls for it.

Thomas Hinz

In certain settings—especially for larger mediations, workshops, and family constellations—I work closely with Thomas Hinz. He is a mediator and facilitator with many years of experience in intercultural conflicts and family work. What he brings to the table: a different perspective and what he calls “simply changing your point of view.” He is also fluent in both German and English.

Daniela Perdita Schmidt

In my work with hypnosis—especially on specialized topics such as child hypnosis, building resilience, and profound change processes—I work closely with Perdita Schmidt. She is a certified hypnotherapist (TMI) and a systemic and resilience coach. In her, I have a colleague by my side who works with the same clarity, care, and professional depth as I do.